RETURNS + CLAIMS


RETURNS

We want you to be completely satisfied with your purchase and we are sorry to hear that your item is not suitable. Most items purchased online though the Pigment website may be returned for a full refund (minus shipping costs) within 10 days of delivery.

Please complete the below fields and a member from our team will follow up with you via email.

Once approved, returns must be properly packed, original packaging is recommended, and sent with the provided label. Please note that a $9 shipping and restocking fee will be deducted from your refund amount. Items that arrive to Pigment damaged in any way will not be refunded. 

Once we receive the package, we will credit the original form of payment within five business days. Your banking institution may take additional time to process and post the transaction to your account once they have received this information.

*certain returns excluded | original shipping amount will not be refunded 

CLAIMS

We're so sorry to hear about your damaged or missing package. Please complete the fields below and our team will follow up via email as quickly as possible. 

Please note, photo proof of damage is required otherwise your claim may not be accepted.