Returns & Exchanges
Most items purchased online though the Pigment website may be returned for a refund within 10 days of delivery. Online returns are subject to a $9 processing fee. Original shipping cost will not be refunded.
Items purchased in store may be returned for store credit and must be returned within 30 days. We are unable to process returns by mail for items purchased in store.
Items purchased online for local pickup may be returned for a refund within 10 days or store credit within 30 days.
To initiate a return, please click here. Items returned to us without prior authorization will not be accepted.
Items must be unused, unopened, and in original packaging.
We do not accept the returns of physical or e-gift cards, plants, food and beverage items, certain health & wellness products, face masks, furniture, rugs, or custom/special order items. These items cannot be returned, exchanged, or refunded. If you are unsure of whether or not an item can be returned, please call us at (619)-501-6318 or feel free to email us at firstname.lastname@example.org.
Once approved, returns must be properly packed, original packaging is recommended, and sent with the provided label. Please note that a $9 shipping and restocking fee will be deducted from your refund amount. Items that arrive to Pigment damaged in any way will not be refunded.
Please include the original packing slip with your return. Once we receive the package, we will credit the original form of payment - typically within 1-3 business days.
Your banking institution may take additional time to process and post the transaction to your account once they have received this information. Items that arrive to Pigment damaged in any way will not be refunded.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
We only replace items if they are defective or damaged. If you need to exchange for the same item, please send us an email at email@example.com
Damages & Defects
Claims for damaged or defective items must be filed within 5 business days of delivery. Please inspect your items immediately upon delivery. Any damages to packaging or products must be photographed and sent to us in order for us to process a damage claim. Keep all damaged packaging materials including the box in which the shipment arrived along with all inside contents. If packaging materials are not kept we cannot process a damage claim with the carrier.
Claims must be reported immediately by filling out this form. Please provide images of the damaged products. Claims received after 5 business days of delivery will not be processed.
For freight deliveries in particular, it is extremely important that you inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be concerned about damage, please write "PACKAGING DAMAGED/INSPECTION NEEDED" clearly on the delivery slip that you are asked to sign. Failure to note such damages or potential for damage with the shipper at the time of delivery will limit or completely prevent Pigment from processing a damage claim.
For damages on freight items please take photos of the packaging/product and send them to firstname.lastname@example.org within 48 hours. Failure to report damage promptly restricts and may completely prevent our ability to process your claim.
Most products are covered by the warranty policies of the their respective manufacturers. If you have questions about the warranty for a specific product, or if you have questions on how to make a warranty claim, please contact us.
Once your return is received and inspected, we will send you an email to notify you that we have received your item and have/have not approved your refund.
If you are approved, your refund will be processed (minus a $9 processing fee) and a credit will automatically be applied to your original payment method within 5 business days. Please note that your banking institution may take additional time to process your refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sales tax charges to orders will be reflected in the respective County or State of purchase.