Refund policy

Holiday Return Policy Updates
Items purchased between 11.21.2025 & 12.25.2025 in store or online are eligible for returns through 1.31.2026. Items purchased at one of our store locations may be returned within this timeframe and with a valid receipt to any of our locations for store credit only. Items purchased on our website (including Local Pickup) may be returned within this timeframe to their original form of payment or store credit.

All planted arrangements, plants, swimwear, food & beverage items, vintage items, gift cards, and sale merchandise are final sale.
Event transactions are non-refundable, please refer to event contract for terms.

Orders Placed In Store

Items purchased in store may be returned within 30 days and with a valid receipt to any of our locations for store credit only. We are unable to process returns by mail for items purchased in store.

Orders Placed Online

We have a 30 day return policy so most items purchased online may be returned in store or online for a full refund to the original form of payment, less the amount of original and return shipping, within 30 days of delivery.

To initiate a return online, please email support@shoppigment.com. Once approved, you will receive an email with a return label and instructions. Returns are to be shipped back to us within 14 days. Merchandise returned to us without prior authorization will not be refunded.

Please note:
- The return label cost will be subtracted from your total refund.
- Original shipping costs will not be refunded.
- You must ship your return within 14 days. If we receive your return after 14 days, you will be eligible for a store credit refund only.

To be eligible for a return, your item(s) must be in the same condition that you received it, unused, and in its original packaging. If the original packaging is unavailable, the customer will be responsible for arranging equivalent packaging (both external box and protective materials). Fragile items that were not properly repackaged and arrive to us damaged will not be refunded. Your original packing slip must also be included.

Once received and inspected, you will receive an email letting you know if your return was accepted or not. If approved, you’ll be automatically refunded to your original form of payment within 3 business days less the amount of original and return shipping. Your banking institution may take additional time to process and post the transaction to your account.

Exceptions/Non-returnable items

We are unable to accept the returns of physical or e-gift cards, vintage items, plants, dried floral arrangements & crowns, planted arrangements, food & beverage items, certain health & wellness items, face masks, rugs, custom/special order items, or bulk orders of pots/planters exceeding 6 units. All swimsuits are final sale and not eligible for returns or exchanges. Sale items are final sale.

If you are unsure of whether or not an item can be returned please reach out to us at support@shoppigment.com.

Furniture Return Policy

We extend a 30-day return policy for items in sellable condition and with the original packaging, less a 20% restocking fee. Original shipping fees are non-refundable.

Once your return is processed, a shipping label will be provided, or pickup scheduled. All items must be sent back in the original packaging. If the original packaging is unavailable, the customer will be responsible for arranging equivalent packaging (both external box and protective materials). Returns that are soiled, damaged, or altered may not be accepted.

Your original method of payment will be refunded once items are received, inspected, and processed at our warehouse. Once approved, we will send an email confirmation – please allow 5-7 days for the refund to be reflected on your credit card.

Product Variation

Because we work with natural materials, certain distressing and/or inconsistencies may be part of the design and uniqueness of the product. These are not considered damages. Additionally, every screen displays color differently. Therefore, Woven assumes no liability for variations between the actual product coloring and how it is displayed on a screen.

To start a return, please email us at support@shoppigment.com

Exchanges

Exchanges can be made in store as long as you are within our 30 day return policy. We are unable to complete exchanges online. The easiest and fastest way to exchange an item is to initiate a return and place a separate order for the item you’d like.

Damages & Missing Packages

If you selected shipping protection at checkout and your order is missing or arrived damaged, please claim your package at reorder.corso.com as soon as possible and a replacement or refund will be processed for you. Please note that all furniture items are not eligible for shipping protection even if it has been purchased. If you've added protection in error or have changed your mind, please reply to your order confirmation or email us and we will remove it from your order and refund the cost of protection.

If shipping protection was not selected at checkout, please inspect your packaged upon delivery and let us know if the item is defective, damaged, or incorrect as soon as possible. Claims must be made within 5 days of delivery. We do require photos of any damage to products and/or packaging. Please keep all damaged packing materials and boxes along with all inside contents so that we are able to process a claim with the carrier. To submit a damage claim, please email support@shoppigment.com.

Pigment is not responsible for lost orders submitted with incorrect information or for packages missing once in the shipping carrier's possession or stolen. We suggest purchasing Shipping Protection at checkout for a small percentage of your order total. Most orders will be replaced or refunded. Please click here to submit your claim.

If you need further assistance, please reach out to our team here.