Orders are processed within 24 hours of purchase, weekends and holidays excluded. Orders placed after 12 p.m. Pacific Standard Time will be processed the following business day. Once your order has shipped, you will receive an email with your tracking number. For questions between the time your order is placed and receipt of your tracking number email email@example.com or feel free to call us at (619)-501-6318.
White Glove delivery service is available and may be requested by contacting firstname.lastname@example.org within 24 hours of placing the order. Please note White Glove Service in the subject bar of your email.
Pigment reserves the right to cancel any order due to issues involving merchandise availability. Also, shipping time may vary due to availability of merchandise, in which case you will be notified of any delay as soon as possible.
Required shipping costs on some items
In some instances, particularly for furniture or other large or fragile items, when common carriers are not a viable option freight shipping is required. These shipping costs are included in the price of the product.
Special delivery // Freight Shipments
If you require a delivery appointment during weekday business hours or any other specific time, ‘inside’ delivery or delivery to a location other than a ground floor address, please include the information in the 'Customer Notes' field at checkout or contact us immediately after placing your order. Unless otherwise specified (as with White Glove Service), Pigment does not provide installation, assembly or physical delivery of furniture into residences or businesses. Installation, assembly or physical delivery of furniture into residences or businesses may be available through the shipping company. Any costs for installation, assembly or physical delivery of furniture into residences or businesses are the responsibility of the purchaser and not Pigment, unless otherwise specified on the product page.
Unless you have already arranged for ‘inside’ or 'white glove' delivery with our customer service, ALL shipments sent via Freight Carrier will be delivered via curbside delivery. Curbside delivery means that the delivery team will not bring the item into your home. As suggested above, if you need special delivery arrangements such as 'inside' or 'white glove' delivery please contact us within 24 hours of placing your order to arrange for these services. Pigment will not be responsible for any costs associated with additional delivery services.
As described in the return policies, it is very important that you inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be concerned about damage, please write "PACKAGING DAMAGED/INSPECTION NEEDED" clearly on the delivery slip that you are asked to sign. Failure to note such damages or potential for damages with the shipper at the time of delivery will limit or completely prevent Pigment from processing a damage claim.
If there is damage to report please take photos of the packaging/product and send them to email@example.com within 48 hours. Failure to report damage promptly restricts and may completely prevent our ability to process your claim.
The holiday buying season and subsequent shipping spike can inundate carriers and make delays unavoidable. Pigment makes every effort to process and ship your purchase swiftly, but cannot be held responsible for delays in transit that are beyond our control. Shop early to ensure you get your item delivered on time!
Definition of Freight Delivery Options
Standard/Curbside: Delivery to address, outside residence.
Inside: Deliver packages beyond the residential threshold.
White Glove: Deliver inside residence and remove packing materials.